MacDaddy Troubleshooting & break-fix
Something's broken, slow, crashing, or behaving strangely. We diagnose it properly instead of guessing, and tell you plainly what's wrong.
Jacksonville, Florida · and remote
Apple support that actually knows Apple.
Mac setup, security, troubleshooting, and device management for small businesses, home offices, and people who just want their Mac to work. On-site across Jacksonville — remote anywhere in the country.
What we do
Everything from a stuck laptop to a fleet of managed Macs — and the apps that run on them.
Setup & migration
New Macs configured and handed over ready to work. Old machine moved across — files, mail, apps, settings — without the week of "where did everything go?"
Mac security
FileVault, firewall, patching, account hygiene, and the settings that actually matter. Practical hardening for real businesses, not a compliance checklist.
Jamf & device management
Zero-touch deployment, enforced settings, app delivery, and remote management. Onboard a new hire without touching their laptop first.
Backup & data protection
Backups that are tested, not just configured. Time Machine, cloud, off-site — set up so that the day something dies is an inconvenience, not a catastrophe.
Ongoing support
A standing arrangement so you have someone to call. Monitoring, updates, and a known number instead of a frantic search when something breaks.
App development
Registered Apple Developer building iOS and macOS apps for the App Store. Custom software for your business, or your idea taken from sketch to shipped.
Why people call us
Apple is all we do
Not a general IT shop that also touches Macs. Sixteen years specializing in Apple hardware, macOS, and the way Apple environments actually behave.
Plain answers
You get told what's wrong, what it takes to fix, and what it will cost — in language you can repeat to someone else. No jargon used as a shield.
We come to you
On-site anywhere in the Jacksonville area when hands-on is faster. Remote when it isn't, so you're not waiting on a drive time for a ten-minute fix.
Small business is the point
You don't have an IT department, and you shouldn't need one. We're built for businesses where the person with the problem is also the person running the company.
Serving Jacksonville and beyond
On-site across Jacksonville and Duval County, and happy to travel to surrounding cities to work on your Apple devices. Remote support available nationwide. Open seven days a week, 9am–7pm.
Not sure what you need?
That's fine — most people aren't. Describe what's happening and we'll tell you whether it's a ten-minute fix or something bigger. Pricing depends on the work, so we quote after we understand the problem.