The problem
The software for this job was built for companies with an office.
A solo provider with thirty regular clients is running a real business —
a schedule, a client list, recurring visits, medical notes, keys and
codes for other people's homes, and money going out and coming in. The
tools that handle all that are priced for teams and shaped around a
dispatcher sitting at a desk.
So the work ends up spread across a notes app, a group chat, a paper
calendar, and memory. Which mostly holds — until the week you're covering
for someone, or the owner asks what happened on Tuesday.
And it happens in the worst possible places for an app: a concrete
stairwell, a basement laundry room, a park at the edge of town where the
signal drops for twenty minutes.