Both documents, one capture
The internal note and the customer-facing summary, each in the right voice, from the same two minutes of talking.
Take photos while you work, say what you did, and get a clean written job note plus a customer-ready summary — the kind you'd send a homeowner or attach to an invoice. Before you're out of the driveway. The follow-up reminder is already set for tomorrow.
Solo tradespeople lose hours every week writing things up after the work is done.
The job ends at 4pm. Then comes the part nobody trained you for and nobody pays you for: the note about what you found, the summary for the customer, the photo proving what it looked like before you touched it, the follow-up you meant to make and didn't.
It happens in a van, at a kitchen table at 9pm, or it doesn't happen at all. And when it doesn't: disputes have no evidence, customers don't hear back and don't call again, warranty questions have no record, and the next visit starts from memory.
That's unpaid time subtracted from a week that's already full.
Step four is the point. A job note and a customer summary are different documents in different voices. Most tools give you one and make you rewrite it into the other — which is exactly the work you were trying to avoid.
The internal note and the customer-facing summary, each in the right voice, from the same two minutes of talking.
Photos and voice at the moment it's in front of you — not recall at 9pm when the details have blurred into last Tuesday's call.
Phone in the van, done before the next call. No desk, no laptop, no evening admin session.
It doesn't compete with the accounting software you already have and aren't going to switch. It does the part that software leaves you to do by hand.
Deliberately narrow.
Vocabulary, report expectations, and what a "job" even means differ enormously between an HVAC service call and a handyman's punch list. A tool that's vaguely right for everyone is compelling to nobody.
So it launches for one trade, chosen by talking to people who do that work — not by guessing. Then it ports.
Built for solo operators and small crews working in customers' homes. The big shops already have field-service software; if you've got a notebook and a phone, this is for you.
There's a genuinely useful free tier — enough real jobs each month to run a slow week entirely free.
Beyond that it's metered, and honestly so: unlike everything else we build, this one costs real money per job to run. That's the one condition where we think charging by usage is fair rather than extractive.